New Insight Into Instructor Behavior Helps Schools Improve Operations
The majority of schools still use a pen and paper sign-in sheet to track attendance; a process that has been around since the 1800s. Unfortunately, this method both assumes that instructors and students are all actually in class on time and relies on an honor system that often “rounds up” data to match the underlying assumption. Some schools, however, have switched from an archaic paper process to CourseKey’s digital alternative, which tracks attendance down to the second. By doing so, schools have made interesting discoveries about their operations, including inconsistencies in their instructors’ behavior. For instance, some instructors arrived just in time for the start of class, but because it took them a few minutes to prepare for class, the lesson didn’t start until four or five minutes passed the scheduled start time. Students were being cheated out of a few minutes of each session, possibly leaving them frustrated and annoyed.
Another observation made by school operators is that some instructors deviated form school policy and handled late students at their own discretion. For example, one instructor allowed students to be five minutes late, but still gave them credit for the entire class session, while another instructor increased that window to ten minutes and still granted their students credit for the session. This divergence is especially critical for schools that are on the clock-hour system, meaning that they (are supposed to) track the number of hours down to the second that a student was in class. A student only missing ten minutes of class doesn’t sound like much, but if that happens multiple times during the program, those minutes add up and become a significant loss of class time.
Increased Insight Into Operations
School operators are becoming more aware of inconsistencies in the way some of their school’s programs are being run. With increased insight into how instructors operate, school owners and administrators can iron out those inconsistencies and implement standard policy. In the event of late students, for example, instead of letting the instructors use their own discretion to decide how to handle tardiness, admins and owners can update the school policy to include tardiness protocol, making sure that each case across the campus is handled uniformly.
By implementing standard policies for instructors to follow, schools can be sure that they are delivering on the student’s education expectations. This dramatically decreases the risk of future lawsuits against the school by students who feel they did not receive the education they paid for and who often point at policy inconsistencies to support their claims. With improved policy enforcement, schools can enhance the education experience for students while limiting staff and instructors operating inconsistencies.
Room for Improvement
In an increasingly competitive world, companies large and small across countless industries work tirelessly to standardize processes and optimize policies. In the education sector, CourseKey has helped many schools find areas of improvement in their daily operations by granting school operators an increased overview of their business processes. In the case of inconsistent instructor behavior, schools have updated their policies and implemented consistent, best practices for their instructors to follow, resulting in more efficient operations.
The ability to detect abnormalities in operations across campuses is just one of the benefits schools using CourseKey enjoy. To find out more about how CourseKey helps improve operational efficiency, compliance, and student retention, visit www.coursekey.com or schedule a demo with a team member below.