We’re big believers in the power of building relationships and strong connections with real humans. To help you get to know us better, we’re putting the spotlight on each of our team members. It only makes sense to kick off our Meet the Team series with Jerry Olea, our Customer Success Manager.
What is your role at CourseKey?
I am the Customer Success Manager.
What does your day to day look like?
Checking on our customers and making sure any questions they have are answered quickly. That is my top priority. Right now, the focus is on preparing course material and preparing and organizing classes in new, creative ways to make sure the system is simple. There’s power in simplicity.
Throughout the day, we speak with professors and students who come in with questions or suggestions. Some are real sweethearts I’ve grown fond of.
I work with the product team, too, to make sure they have the customer viewpoint on what we can do to build improvements into the platform for great user experiences.
Describe your job in 5 words or fewer.
Find the balance; keep organized.
What is your favorite challenge of your role?
Trying to improve upon what we’re doing. It can always be a better experience for the user. It can be easier for the customer, and for us too.
What do you enjoy most about being a part of CourseKey?
There’s a lot of room to change things and to find new and better ways to do things. There’s a lot of room to experiment and learn. Everything is super fast and you feel like you’ve got an edge.
What is your favorite memory from when you were a student?
When I was traveling abroad and working abroad. I was working for a tech company in Barcelona, working out of an incubator over the summer to write my thesis on how international businesses differ culturally, strategically, and philosophically from what we’re used to in the US.
Outside of travel, going to events and making friends were highlights of my student days.
If you could get on a plane to anywhere right now, where would you go?
I would go to Italy. Rome, in particular. I’ve never seen Rome. And then from there I’d take the train for $50 to Florence.